Create Free Status Page With These Online Status Page Services [2021]
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Having a transparent way of communicating downtime is essential. When things gosouth, you don't want your customers to run off to sites likeDowndetector, or even worse, your competition.Let's take a look at at best status page tools in 2023 to use in your incidentmanagement process.
The free plan also offers uptime monitoring with e-mail, Slack, Microsoft teamsalerts as well as a basic incident management tool. The paid plans start at$30/month and offer customizable design, e-mail & API subscriptions, andpassword-protected status pages.
A great feature about Better Uptime is also the embeddable system status notice,which can be used to communicate any incidents directly on the website, withoutthe need to redirect users to the status page.
Overall Better Uptime offers a great way of getting a status page quickly andfor free. The uptime monitoring and incident management then comes as a plus,which comes handy, especially if you want to save money on expensive dedicateduptime monitoring solutions.
Overall Statuspage provides a great tool, but with a very high price tag.Considering other free, paid, and open-source alternatives it is up toconsideration of each team to justify whether it's really worth it.
Upptime allows users to use GitHub Actions to schedule workflows to runautomatically in pre-set time intervals. The shortest interval that is allowedis 5 minutes. This means that Upptime checks your website automatically every 5minutes and reflects your website status on the status page.
Cachet uses Bootstrap 3 todeliver responsive status pages that work well on any device. They offer basicuptime monitors and a great chart dashboard. Withtheir API you can easily set up any metrics you want be it uptime, error rates,or response times.
Statustify is another tool to consider, especially when looking for advancedannouncement options. Compared to other tools on this list, Statustify offerstagging, timestamps, categorization, and timelines, of different incident andstatus update announcements. This comes in handy when you need to communicatewith your users and want to use status page as the main way to do so.
There are two main differences between the opensource and paid status pages. The first one isthat open source pages are not hosted, while the paid are. The second one isthat paid pages provide subscription abilities for both users as well as admins.
When it comes to subscription capabilities it is slightly more complicated. As arule of thumb if you have users and/or customers that rely heavily on yourservice with their day-to-day operations you should opt for subscriptions. Thereason behind this is that once you set up the status page you can eithersubscribe or ask them to subscribe for status updates. When there is an incidentthey will all receive a notification about it and you don't have to worry aboutgetting your support channels overwhelmed.
The lower support costs will come as a result of users and customers checkingyour status page and reading your system announcementsinstead of just directly going on your support page and submitting a ticket.
In order to achieve this you will firstly need to have a reachable and easilyrememberable URL for your page. The best practise is to go forstatus.yourdomain.com format. Since it's used by major companies many peopleoften try to check this URL by default.
For less tech-savvy people it's recommended to also include a link to yourstatus page on your website or in your product to make sure they can easilyreach it. Of course, in case of downtime, this won't be an option and because ofthat, it's recommended to have a subscription option for your status page users.
Once a status page is setup and its existence communicated to users, one canstart building trust by being transparent about incidents and communicating thembefore they are even noticed by users. When this becomes a standard, users willknow that if something goes wrong you will be the first one to let them know,which marks a first step towards building trust with your users. Explore howmajor tech companies approach status pages.
Control which components of your service you show on your page, and tap into 150+ third party components to display the status of mission-critical tools your service relies on like Stripe, Mailgun, Shopify, and PagerDuty.
When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your help center letting your users know you're aware of the issue.
Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.
Sometimes it's just not possible to manually update your status page with incidents and component status changes, we totally get that. It's why Cachet is bundled with a simple, but powerful, JSON API.
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